Advanced Customer Service - In Person Workshop

Blending Psychology, Emotional Intelligence, and AI to Transform How You Communicate, Connect, and Sell. 

Great customer service is more than a polite greeting, it’s about connection, understanding, and genuine care.

Research shows:
✅ 73% of customers stay loyal because of friendly service
✅ 93% will buy again after a great experience

💡 Did You Know?

• 64% of customers prefer businesses not use AI for service and more than half would switch if they did.

• 96% of customers leave due to poor service and most won’t come back.

The numbers don’t lie, customer service is your business’s most powerful growth strategy.

This in-person or online masterclass combines Customer Service Excellence with Advanced Communication, NLP, Emotional Intelligence, and AI insights to give you and your team the tools to deliver outstanding service, boost sales, and create meaningful results.

WHAT YOU WILL LEARN

This 1/2 day masterclass will give you and your team practical, actionable skills that can be implemented immediately to improve communication, customer relationships, and sales results.

You’ll discover how to:
✔ Communicate with clarity, confidence, and professionalism
✔ Build trust and rapport instantly with customers and colleagues
✔ Increase customer satisfaction, loyalty, and retention
✔ Boost sales by influencing and connecting effectively with customers
✔ Blend AI insights with human psychology and empathy to personalise communication
✔ Use Emotional Intelligence (EQ) to manage emotions and respond with authenticity
✔ Handle difficult situations with calm, empathy, and authority
✔ Understand your communication style and adapt to others for maximum impact
✔ Read people accurately to anticipate their needs and responses
✔ Create a positive daily mindset for personal and business success
✔ Apply psychology-based strategies to make every interaction meaningful and productive

This course combines Customer Service Excellence, Behavioural Psychology, and cutting-edge AI tools to help your team communicate with purpose, connect more deeply, and achieve measurable growth in customer satisfaction and sales.

This course combines Customer Service Excellence with Advanced Communication and NLP Techniques, giving your team the tools to deliver outstanding service, increase revenue, and elevate your brand’s reputation.

You’ll walk away with techniques that can be implemented immediately, improving your business relationships, sales results, and personal connections.

WHY THIS TRAINING IS DIFFERENT

Most communication workshops teach what to say.
We teach you why you communicate the way you do and how to align your mindset, empathy, and technology to achieve powerful results.

Rooted in Behavioural Psychology, NLP, and Emotional Intelligence, this masterclass goes beyond surface-level techniques. You’ll explore how AI can enhance your understanding of customer behaviour and how empathy and EQ can transform digital and in-person interactions into authentic, lasting relationships.

🎓 COURSE FORMAT

Duration: ½-Day Interactive Training (available In Person or Online)

Delivery Options:

• In Person (available on the Gold Coast and across Australia)

• Online Via Zoom/Teams

Includes:

• Pre-session Communication Worksheet

• Comprehensive Workbook

• Pre-workshop Questionnaire

• Certificate of Completion

No prerequisites, just bring an open mind and a willingness to learn.

INVESTMENT

$697 per person
Group discounts are available for bookings of 20 or more participants. Please contact us for a tailored quote for your team.

ABOUT YOUR TRAINER

Trudy Vesotsky has spent over two decades teaching Holistic Behavioural Psychology, Personal Development, and Business Coaching.
Her workshops have transformed thousands of professionals and business owners across Australia.

Trudy’s engaging, psychology-based, and future-focused approach, now integrating AI and EQ makes her one of Australia’s most trusted trainers in communication and human performance.

She’s passionate about helping businesses decode today’s customer psychology because when you understand what people want, you serve better, sell more, and grow faster.

“85% of your success in life will come from your ability to communicate effectively.” — Jim Rohn

💬 TESTIMONIALS

“An amazing and inspiring workshop! I learned how to communicate better with my customers and team — it’s changed my business and personal life.”
— Karen, QLD

“Our organisation has experienced outstanding outcomes and results through Trudy’s Psychology trainings. Highly recommended!”
— Australian Academy

“This training changed my mindset, my business, and my relationships. Truly life-changing.” — Jo, SA

WHO THIS IS FOR

Whether you’re a business owner, team leader, or professional wanting to elevate your communication, this course is for you.

You’ll discover how to:
✔ Communicate with clarity and confidence
✔ Build trust and rapport instantly
✔ Increase customer satisfaction and retention
✔ Leverage AI and psychology to boost sales
✔ Improve your mindset and emotional intelligence for success

INVEST IN YOUR SUCCESS

Your ability to connect both emotionally and intelligently determines your success. Join Trudy for this life-changing 1/2 day masterclass and learn how to blend psychology, empathy, and AI tools to communicate, sell, and lead more effectively than ever before.

📍 In Person (Gold Coast & Australia-wide) 
📩 For bookings and group training enquiries: trudy@beyondaiq.com