Training & Workshops
I currently deliver two core training programs, both practical, interactive and designed to give teams skills they can use immediately. Sessions can be delivered in person or online via Zoom or Microsoft Teams.
Customer Service 3.0
A modern, people‑centred training program that strengthens the way your team communicates with customers, clients and the community. This workshop covers:
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clear, confident communication
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empathy and emotional intelligence
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rapport‑building and trust
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managing expectations
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dealing with difficult customers
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de‑escalation and conflict resolution
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sales conversions and client referrals
Teams leave with practical tools they can apply straight away improving customer experience, reducing conflict and building stronger relationships.
Customised for Your Industry
This workshop can be tailored for:
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Small business (service, sales, client experience)
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Admin and office teams (internal and external communication)
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Hospitality and retail (service, sales, complaints, fast‑paced environments)
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Real estate (rapport, negotiation, client expectations, conflict)
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Local government (community‑facing communication, difficult conversations, service consistency)
AI for Business Beginners
A simple, practical introduction to using AI effectively at work. This training helps teams:
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understand what AI can (and can’t) do
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avoid common mistakes and wasted time
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use AI safely and responsibly
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improve communication and productivity
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streamline everyday tasks
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build confidence using beginner‑friendly tools
Perfect for organisations wanting to stay up to date, reduce overwhelm and help staff work smarter.
Get in touch to book a workshop or discuss a tailored training program for your team.