Customer Service 3.0 Masterclass

Customer Service Mastery: Psychology, EQ & AI

Transform how you communicate, connect, and sell.

This half‑day workshop blends psychology, emotional intelligence, and AI insights to help you and your team deliver outstanding service, boost sales, and build lasting customer relationships.

Currently available in person across Australia, with an online version coming soon.

What You’ll Learn

• Communicate with clarity, confidence, and professionalism

• Build trust and rapport instantly with customers and colleagues

• Increase customer satisfaction, loyalty, and retention

• Boost sales by influencing and connecting effectively

• Blend AI insights with human psychology to personalise communication

• Use Emotional Intelligence (EQ) to respond authentically

• Handle difficult situations with calm and authority

• Adapt your communication style for maximum impact

• Create a positive daily mindset for success

What’s Included

• ½‑Day Interactive Training (In Person, Online coming soon)

• Pre‑session Communication Worksheet

• Comprehensive Workbook

• Pre‑workshop Questionnaire

• Certificate of Completion

Delivery Options

• In Person: Gold Coast & Australia‑wide

• Online: Coming soon via Zoom/Teams

Investment

• $697 per person

• Group discounts available for 20+ participants

About Your Trainer

Trudy Vesotsky has over two decades of experience teaching Holistic Behavioural Psychology, Personal Development, and Business Coaching. Her engaging, psychology‑based approach now integrating AI and EQ has transformed thousands of professionals and business owners across Australia.

💬 Testimonials

“An amazing and inspiring workshop! I learned how to communicate better with my customers and team, it’s changed my business and personal life.” — Karen, QLD

“Our organisation has experienced outstanding outcomes and results through Trudy’s Psychology trainings. Highly recommended!” — Australian Academy

“This training changed my mindset, my business, and my relationships. Truly life‑changing.” — Jo, SA